FAQs

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What is The Salvation Army’s Christmas Kettle Campaign?

The Salvation Army’s Christmas Kettle Campaign is a fundraising effort that occurs each year during the Christmas season. Kettles are found in nearly 2,000 locations across Canada and are an opportunity for the public to donate whatever funds they can to support the work of The Salvation Army during the Christmas season and throughout the year.

What is FilltheKettle.com?

FilltheKettle.com is a microsite owned and operated by The Salvation in Canada that contains all necessary information to support the work of The Salvation Army using the online environment. Visitors can:

  • Make a general donation in support of the work of The Salvation Army.
  • Donate online directly to kettles located across Canada.
  • Host your own online kettle, encouraging friends and family to donate.

Once you visit www.FilltheKettle.com, simply choose your option and follow the steps to participate in The Salvation Army’s 2016 Christmas Campaign.

What happens to the money raised?

For too many Canadians, the necessities of life needed for basic human dignity are out of reach. Poverty is the root cause that puts dignity out of reach for millions of Canadians, making access to everyday needs, like food, clothing and shelter, difficult.

Funds raised through donations made at Christmas kettles, together with other sources of funds, help provide direct, compassionate, hands-on service to approximately 1.9 million people each year in Canada, restoring hope and dignity to those who might otherwise remain invisible in society.

How does The Salvation Army determine where the funds raised will be used?

While Salvation Army Christmas kettles can be found all across Canada, each Christmas kettle location is organized and managed by a local Salvation Army unit. In the case of physical and online donations to a specific kettle, the funds stay in the community in which they were donated and are used to support local Salvation Army programs. Donations to a online kettle hosted by those who sign-up are allocated to the community of the donor.

How do people receive tax receipts for their online donation?

The online system will automatically generate an official, government approved e-receipt accompanied by an e-mail thanking the donor for their generous support of the work of The Salvation Army. The process typically only takes a few minutes at which point the transaction is complete.

How does the map function work?

If you choose to locate a kettle, you can search by city, province or postal code to locate a specific kettle. Once you find the location you were looking for, you can make a secure online donation or visit that kettle in person.

What is an online kettle?

The Salvation Army Kettle Campaign began in 1891 in San Francisco and remains a vital part of The Salvation Army’s fundraising campaign. Throughout the Christmas season, supporters of The Salvation Army are encouraged to become a virtual bell-ringer by hosting their own online kettle. This is an easy to use online tool that allows participants to customize their own kettle webpage and invite others via e-mail to donate to The Salvation Army.

When you give to The Salvation Army, you are investing in the future of marginalized and overlooked people in your community.

Is there a registration fee to participate?

No. There is no registration fee to host a virtual Salvation Army kettle. We are very thankful for our online bell-ringers and more are always welcome.

How does The Salvation Army determine where the funds raised will be used?

While Salvation Army Christmas kettles can be found all across Canada, each Christmas kettle location is organized and managed by a local Salvation Army unit. In the case of physical and online donations to a specific kettle, the funds stay in the community in which they were donated and are used to support local Salvation Army programs. Donations to a online kettle hosted by those who sign-up are allocated to the community of the donor.

How difficult is it to raise money online?

It is extremely easy. Once you visit you simply follow the registration steps, customize your page with photos and/or video, then simply send out a few e-mails to your family, friends and coworkers explaining why you are giving hope today by hosting your own online kettle.

Those who choose to support your online kettle will be asked to make a secure online donation using their credit card or PayPal. Please note that donations made to a personal kettle will be used in the donor’s area of residence, which may not be the same as that of the person hosting the kettle.

How do I send out e-mails? How do I get others to donate to The Salvation Army using my virtual kettle?

Simply click on ‘Sign up’ and follow the directions. From there you can send out personal e-mails containing a link to your customized kettle webpage inviting others to help fill your kettle.

I would like to send my invitations to help fill my online kettle. Can I use my own e-mail account? (i.e. Yahoo!, Gmail, Lotus Notes or Outlook)
Yes! If you prefer just send one e-mail to yourself using the steps outlined above and then forward that e-mail to everyone within your online address book using your own Yahoo!, Gmail, Lotus Notes or Outlook account.

After I send out my first e-mails or after I start receiving donations via my online kettle, can I send out more e-mails?

Absolutely. We encourage participants to send out as many messages as possible telling those you know about why you are supporting the work of The Salvation Army by hosting your own online kettle.

If I can’t log-in, forgot my Username or Password, what can I do?

If you’ve forgotten your Username, try checking the confirmation e-mail we sent you when you registered to host a virtual kettle as it is in that e-mail. If you can’t find your confirmation e-mail or need us to resend your Username, please contact us via e-mail

If you’ve forgotten your Password, you can reset it yourself by going to our Start Page and clicking on the link just below the Login button. If you need additional Username and/or Password assistance, please contact us via e-mail

Should I send out my own thank-you every time a donation is made via my online kettle?

This is not necessary as an automatic thank-you e-mail from you to each donor who makes an online donation via your online kettle will be sent. However, if you would like to send a personal note of thanks, please feel free.

What should I do if someone gives me cash or a cheque instead of contributing to my online kettle?

Please encourage them to donate via your online kettle, but if they prefer to only give by cash or cheque please ask them to send these gifts to The Salvation Army unit closest to them or mail them to:

The Salvation Army,
2 Overlea Blvd.,
Toronto, ON M4H 1P4.

How can I volunteer my time on a kettle in my community?

If you would like to become a volunteer bell-ringer, please visit www.SalvationArmy.ca/volunteer.